At Syn Lawn, we want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help with returns and refunds that are simple and fair.
Returns are accepted within 30 days of delivery. To be eligible for a return, your item must be:
To initiate a return, contact our support team at support@synlawn.shop or call 1 (866) 311-8018. Please provide your order number and reason for the return.
Customers are responsible for return shipping costs unless the product arrived damaged or was shipped in error. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
Once your return is received and inspected, we’ll notify you of the status. If approved, your refund will be processed back to your original payment method within 3–7 business days.
The following items are not eligible for return:
If your order arrives damaged or defective, contact us within 48 hours of delivery with clear photos and your order number. We’ll arrange a replacement or full refund at no extra cost.
If you have any questions about your return or refund, we’re here to help:
Email: support@synlawn.shop
Phone: 1 (866) 311-8018
Address: 55 Paradise Ln, Bay Shore, NY 11706